Full Circle Wellness - Terms and conditions

Our Booking Policy

Our policy has been established to help strengthen the commitment between participant and guide and to maintain fairness between all. It has been carefully thought through and considered. We encourage you to take your commitment seriously once you have booked your session or course.  We hold this framework with our integrity and care for you. To stay in integrity we offer the the same for everyone with no exceptions. Please make sure you have read and understood this policy before you book your session or course and that you are comfortable with the agreement.

Our ethics on refunds and cancellations

We understand that you may have very genuine and challenging reasons for not being able to attend your session or course. However, we choose not to be in a position of making judgements about people’s life circumstances as to who is deserving or not.  All retained payments are used to fund bursary places for those who are in financial need or to cover any losses and administration incurred by us. We are a small organisation that seeks to provide therapy to segments of need and deprivation wherever we can. 

Booking your personal session or course

To secure your booking, a deposit is the establishment of a legal contract. This is to encourage your commitment as well as to reduce administration, the potential number of cancellations and the creation of missed opportunities for others who may wish to receive support.

Medical emergencies

In the case of a genuine medical emergency or serious sudden illness we will consider at our discretion a full transfer to an alternative date for the same event. In this situation, a medical certificate from a surgeon or doctors letter will be required. This exception does not apply to a pre-existing ongoing medical issue. If you have one and feel it may lead to a possible last minute cancellation please let us know ahead of time and we can advise you.


Cancellation policy for stand-alone workshops, private residential retreats and online courses

If you cannot attend an experience you are booked onto you can cancel your place and transfer 75% of the full fees payable up to one week from the start date of the workshop to the same workshop at a future date within a 15-month period.

Special offers

If you have booked a workshop via one of our 2 for 1 special offers and you or your friend can no longer attend,  there are no refunds or transfers, your booking simply reverts to a normal booking at full price for one person. When booking a 2 for 1, both people are required to book at the same time and an email with full names and contact information (including emails and phone numbers) of both people must to be sent to us at the time of booking. You cannot substitute or transfer the name of the second person at a later date. If you wish to amend a special offer booking by upgrading your accommodation or changing the option you originally booked, the normal full prices will apply to the upgrade. You cannot downgrade your accommodation option.

Discounted places and donation based courses

There are no refunds or transfers on discounted or special offer places. This includes courses that are offered on a donation basis. Discounts or special offers cannot be applied to concession rate prices. All fees will go towards supporting those in need and covering administation costs.

If we have to cancel a course, program, session or event

If the delivery of a course, program, session or event does not run due to insufficient participant numbers, we give a full refund to you.

If the delivery of a course, program, session or event that you have booked is delayed, hindered, made inadvisable, made commercially impracticable, made illegal, or made impossible to perform, by the occurrence of an unforeseeable act or event which is beyond the reasonable control of Full Circle Experiences LTD (“Force Majeure Events”), we shall not be held liable for any failure or delay in the performance of our obligations to deliver the event. In such a case, we cannot offer you any refunds.

Acts or events constituting Force Majeure shall include (but not be limited to) acts of God, major natural disasters, wars, major political unrest, disease, pandemics and epidemics, government intervention, directives or policies, and other circumstances beyond Full Circle Experiences  LTD control.

Changes and updates for workshops sometimes happen, please check you have the correct date at the time of booking. Please be aware that we do not give any refunds on travel costs incurred. We strongly advise that you purchase tickets that are refundable or flexible, or obtain travel insurance.

COVID19
  • If an in-person workshop or course scheduled to run at Full Circle is affected by COVID19 government policy and we move the workshop to an online format, there will be no refunds or transfers if you opt-out of the online format.
  • If a course or workshop is scheduled to take place at Full Circle and at the time of the workshop it is permitted within government guidelines to run but you opt out from personal choice, there is no refund or transfers.
  • If at the time leading up to the workshop you are booked on you develop symptoms of covid 19, you are not permitted to attend the workshop. In this circumstance you can transfer you’re booking to the next time the same workshop is being offered within a 12 month period. If this same workshop is not being offered within a 12 months period you transfer your booking to another similar workshop within a 12 month period. This is only on the basis that proof of a relevant dated ‘positive’ covid 19 test can been shown. In all cases a £25 admin fee is charged.
  • If at the time leading up to the workshop you are booked on, you have been exposed to someone who now has symptoms of covid 19 and you are at risk of being infected or infecting others, you will not be permitted to attend the workshop. In this circumstance you can transfer 50% of your paid fees to the same workshop within a 12 month period. No refunds apply. If you are a couple you can also transfer the fees to a private breakthrough session if the same course is not offered again. In all cases a £25 admin fee is charged.
  • You may wish to take out cancellation insurance with Guest First. Here is a link to their website and their phone number is 0345 071 3929 


Cancellation policy for stand-alone workshops, private residential retreats and online coursIf you cannot attend a workshop you are booked onto you can cancel your place and transfer 50% of the full fees payable up to one week from the start date of the workshop to the same workshop at a future date within a 15-month periodYou can only transfer the money once. This transfer is only applicable when the full fees have been paid upon booking. There will be no further refunds or further transfers. If you have paid only a deposit or part of the full amount,  these partial fee payments are neither transferable nor refundable. You cannot transfer your booking to another person. If there is a difference between the price of the workshop you are cancelling and the price of the workshop to which you are transferring, there are no refunds on the difference. If the course or session you are transferring to costs more, you will need to pay the extra. Any cancellations, transfers and refunds can incur a £25 per person admin fee at our discretion.






Enquire now

Please let us know which experience you are interest in and we will get back to you as soon as possible.